The ERP sector and the IT industry as a whole have come a long way over the past twenty years in their attitudes to formal training. No longer content to rely on the command to ‘RFM’ or ‘read the, ahem, manual’ organisations and individuals alike now spend millions of pounds every year on an increasingly wide range of training packages that cover everything from open ‘boot camps’ to the highly bespoke. But how effective is much of this training and what sort of return on investment does it provide to its purchasers? Does it really make companies and ERP specialists more productive and, if so, is there a ‘best practice’ method of delivering it?

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