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 Our 'Committed Service' Guarantee After extensive research amongst users of recruitment companies, we were astonished to find how many consultants and clients were unhappy with the quality of service they were receiving. At Maximus we believe that we have very specific obligations to you and your career or your business. That's why we embody these obligations in the following guarantee: Delivering quality service is our core mission. Should any client or consultant not be entirely satisfied with our service, we promise to first solve any outstanding issues efficiently and amicably. Secondly, upon request, we undertake to instantly remove any personal details our database may contain, until such time as a client or candidate wishes to re-register with us. Where a client gives us a period of three days exclusivity on a contract requirement, we will provide consultants with a one week 'no questions' guarantee. In the unlikely event that you are not entirely satisfied with the service or the consultant for whatever reason, we agree to replace them immediately within this period and not charge you for the work carried out. Another common complaint we heard was the failure to return telephone calls promptly. Our firm commitment is to return all calls within a maximum of 60 minutes of receiving your message.
If you have any comments about your experience
of dealing with Maximus, please email us at: email@maximus-it.com
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