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  • CRM Business Analyst - German - Switzerland

    Ref: CR/007921


    Type: Contract


    Salary: £471.18 - 471.97

    Description: Job Advert

    Title: GERMAN CRM Business Analyst - Insurance/Finance Experience

    Contract duration: 12 Months

    Location: Switzerland

    Rate: 600 CHF

    I have a position available for a CRM Business Analyst working for a leading consultancy. This is an opportunity to expand your skill sets in CRM and as a hands-on Business Analyst. This is a role suitable for a professional with experience as a Business analyst in either the Insurance of financial domain. Would be preferable if you have experience in Salesforce/MS Dynamics CRM. Role is suitable for CRM business analyst/Requirements engineer.

    You will be responsible for implementing CRM as part of the project team for the onsite and offshore teams. For the role, you will habitually be connecting with business stakeholders and taking requirements to break them down to the developers. You will be managing back logs for coding languages such as JAVA.
    To be successful in this role

    The ideal Business Analyst candidate must have deep Insurance domain knowledge and experience, in addition to excellent customer consulting skills. You must possess specialist knowledge in either one of the insurance domains such as Group Life, P&C, Health, Annuities or Individual Life. The right candidate would have experience in IT projects playing the role of Business Analyst or Requirements Engineer. You will need to be able to speak German and can present examples of when you have done the following:

    *Analysing program objectives
    ?Map Business requirements and suggest specification improvements
    ?Identify and implement functional specifications best practices
    ?Lead customer requirement gathering sessions
    ?Liaise with business stakeholders and IT counterparts
    ?Conduct product demonstrations to business stakeholders
    ?Identify functionality gaps and document these gaps

    Skills needed:
    *4 + years of experience in the role of Business Analyst for Insurance IT projects
    *Experience with Direct Channels and Distribution projects, either Life and Non-Life
    *Exposure to CRM processes in Insurance context
    *Work experience with SalesForce or Microsoft Dynamics an advantage
    *Work experience in a multinational teams and corporate environment
    *Insurance certifications are an advantage
    *Excellent interpersonal, communication, and organizational skills - client facing role
    *Very good understanding of the customer strategy, services and business processes
    *Knowledge of business process documentation, tools and templates
    *Exposure to all areas of Software Development Life Cycle

    The package
    This is a 12-month contract located in Zurich, Switzerland with an immediate start date for the ideal candidate. It is an excellent opportunity for a CRM Business Analyst. It would be preferable if you have experience in the Engineering sector.

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